This studio turns service-portfolio governance into a practical learning activity. Students choose one campus-facing information system, identify the people it serves, and design KPIs that support real management decisions instead of producing a decorative dashboard.
What students can learn
- How to distinguish outcome, operational, governance, and adoption indicators.
- Why every KPI should have an evidence source and an owner.
- How to connect metric movement to an explicit improvement decision.
- How service-portfolio review can balance user value, reliability, compliance, and learning support.
Included teaching asset
Download the Service Portfolio KPI Studio worksheet to run a 45- to 60-minute workshop with a scenario brief, KPI design table, decision rules, and reflection prompts.
Recommended classroom use
- Assign each team a campus service such as enrollment, learning management, finance, library access, helpdesk support, or advising.
- Ask teams to define four KPIs: user experience, operational reliability, governance/compliance, and adoption/learning.
- Require each KPI to include an evidence source, review cadence, owner, and decision trigger.
- Let teams critique one another’s KPIs by asking, “What action would change if this metric moved?”
Why this was added
The site already has strong CI/CD, protocol, and AI release resources. This toolkit strengthens the Information System Management pillar with a downloadable artifact that supports the newest service-portfolio KPI article and gives lecturers a concrete classroom exercise they can reuse immediately.