This guide helps students visualise how information systems support institutional services from request to resolution.
What students can learn
- How service steps, stakeholders, and decisions interact.
- How bottlenecks appear between process design and digital systems.
- How blueprint thinking supports governance and service improvement.
Recommended classroom use
- Select one campus service with clear user touchpoints.
- Ask students to map actors, systems, and delays.
- Use the blueprint to discuss improvement priorities.