Build the core model
Read the lesson and connect each concept to the visual model above.
Information System Management becomes easier to understand when students can see how confusing service records create operational risk. A service catalogue that lists outdated owners, vague descriptions, or duplicated systems makes it harder to support users and govern change.
This sprint asks students to improve a small sample catalogue and explain the management value of each correction.
Scenario
A faculty technology team maintains a spreadsheet of campus digital services. Some entries use old system names, some do not list a service owner, and several services have no clear lifecycle status. Students must clean the catalogue before a semester planning meeting.
Student task
Give each group ten fictional service entries and ask them to classify every issue they find:
- Ownership gap: The person or team accountable for the service is unclear.
- Purpose gap: The description does not explain who the service supports or what outcome it enables.
- Lifecycle gap: The entry does not state whether the service is planned, active, under review, or retired.
- Dependency gap: Important connected systems or data sources are missing.
- Evidence gap: There is no usage, support, or performance evidence to guide decisions.
Teaching note
Ask students to prioritise changes that improve decision quality, not just formatting. A cleaner catalogue should help managers answer practical questions about funding, support, risk, and user impact.
Learning outcome
Students practise treating a service catalogue as a governance artifact. They learn how information quality, accountability, and lifecycle visibility support better information system decisions.
Work with observable evidence
Use the lab to turn the lesson into a repeatable classroom exercise.
Scenario lab
A campus service owner needs a decision that can be defended with operational evidence.
Map Information System Service Catalogue Cleanup Sprint to one service, one accountable owner, and one measurable outcome.- Focus
- information system management, service catalogue, governance
- Evidence target
- A one-page service decision note with owner, metric, risk, and next review date.
Activity checklist
Write what you observed, what it means, and what should be verified next. This draft stays on this device.
Explain the decision
Confirm what you can observe, what remains uncertain, and what should happen next.
Before completing this lesson
- Name the input, decision point, and outcome shown in the visual.
- Identify one artifact that would count as evidence.
- State one limitation and one next verification step.