This resource is designed to support classroom discussion around governance structures, digital operating models, and measurable performance.
What students can learn
- How governance clarifies decision rights in digital transformation programmes.
- How service owners, process owners, and executive sponsors align.
- How KPI dashboards can be kept practical instead of becoming reporting theatre.
Recommended classroom use
- Introduce the governance canvas during a lecture.
- Split students into groups and ask them to map a university service.
- Use the KPI worksheet to compare strategic and operational indicators.